Frequently Asked Questions (FAQ)

1. How does the RelaxMyNeck massager work?

Our massager uses a combination of vibration therapy, heat therapy, and cervical traction to relieve neck tension, improve circulation, and realign your cervical spine. This helps eliminate pain, reduce stiffness, and promote relaxation in just 15 minutes a day.

2. Who can use the RelaxMyNeck massager?

Our product is designed for anyone experiencing neck pain, stiffness, poor posture, or tension headaches. It is especially beneficial for those who spend long hours at a desk, use mobile devices frequently, or suffer from stress-induced neck discomfort.

3. Is it safe to use?

Yes! The RelaxMyNeck massager is clinically designed to be safe and effective. It provides a gentle yet powerful massage and stretch that supports your neck’s natural curvature. However, if you have a serious medical condition, we recommend consulting a healthcare professional before use.

4. How often should I use it?

For best results, we recommend using the massager for 10-15 minutes per session, 1-2 times a day. Regular use helps maintain spinal alignment and prevents recurring tension.

5. Can I use it if I have a herniated disc or cervical spondylosis?

Yes, our massager is designed to relieve pressure on compressed nerves and improve mobility. However, if you have a medical condition, please consult your doctor before use.

6. Will it help with headaches and TMJ pain?

Absolutely! Many users report significant relief from tension headaches, migraines, and TMJ pain after consistent use. The combination of vibration massage and traction therapy helps release muscle tightness that contributes to these conditions.

7. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. The item must be in its original condition. Contact us at relaxmyneckstore@gmail.com to initiate a return.

8. How long does shipping take?

Orders are processed within 1-2 business days. Delivery times vary depending on the shipping method:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
    Once your order is shipped, you will receive a tracking number.

9. Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination. You can check shipping rates at checkout.

10. How can I contact customer support?

You can reach our support team at relaxmyneckstore@gmail.com or visit our office at OFFICE 6617, 321 323 HIGH ROAD, CHADWELL HEATH, ESSEX, ENG, RM6 6AX, GB. We’re happy to assist you!